AI2026Acme Co.
Acme Co. — agentic ops dashboard
An internal copilot that triages support tickets across Linear and Slack with full audit trail. 70% reduction in manual triage.
Scroll for the work
Acme's ops team was spending 4–5 hours daily routing tickets, classifying severity, and pinging the right engineer. Existing tools were rules-based and brittle.
A retrieval-augmented agent that classifies, prioritizes, and routes — with mandatory human review on anything unusual. Full transcript log, eval suite on 800 historical tickets, and a fallback to humans whenever confidence drops below threshold.
Numbers that moved.
2026 · Acme Co.
0%
reduction in manual triage
0h
daily ops time saved
0%
agent accuracy on golden set
< $0
avg cost per ticket
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